November 2006 – November 2007
Produced by the Independent Living Center of the North Shore and Cape Ann Inc.
(978) 741-0077 V
(978) 745-1735 TTY
(978) 741-1133 FAX
(888) 751-0077 Toll Free
Samaritans 24 hour hotline ................................... 617-247-0220
SamariTeens ......................................... 1-800-252-TEEN (8336)
3:00pm-9:00pm hotline
National Hope Line Network ............... 1-800-SUICIDE (784-2433)
24 hr hotline
American Red Cross
Emergency food, shelter, clothing ...................... .1-800-733-2767
Disabled Persons Protection Commission ... V/TTY 1-800-426-9009
24 hr hotline for abuse reporting.
Jeanne Geiger Crisis Center ................................... 978-465-0999
hotline ................................................................ 978-388-1888
Elder Abuse Hotline ................................. V/TTY 1-800-882-2003
After 5:00 p.m. ................................................ 1-800-922-2275
North Shore Rape Crisis ..................................... 1-800-922-8772
24 hr hotline
Monday- Friday 9:00am-5:00pm .................... TTY 978-921-8729
North Shore Emergency Services ........................ 1-866-523-1216
Business number .................................................. 978-744-1585
24 hr Emergency service pre-screening services
Centri De Ayda Para las Victimas De Violacion
Crisis Linea De Emergencia ..................... V/TTY 1-800-223-5001
Serving the Latino population statewide.
Mon.-Fri. 11:00am-5:00pm
Parents Helping Parents .................................... 1-800-882-1250
Parental Stress Line ........................................... 1-800-632-8188
24 hr hotline
Girls and Boystown ............................................ 1-800-448-3000
24 hr hotline .............................................. TTY 1-800-448-1833
Child-At-Risk Hotline, DSS Abuse/Neglect ............ 1-800-792-5200
24 hr hotline
Child Help USA .................................... 1-800-4ACHILD (224453)
Child Abuse hotline. 24hrs 7 days.
Mothers Against Drunk Driving (MADD) .............. 1-800-633-6233
24 hr hotline
Crisis Intervention ................................... V/TTY 1-800-988-1111
Tri-City Evaluation Service, 24 hr mobile Emergency service
DOMESTIC VIOLENCE & WOMEN’S ISSUES
H.A.W.C. Help for Abused Women & Children
Salem ................................................................. 978-744-8552
24 hour hotline .......................................... V/TTY 978-744-1818
Gloucester , 24 hour hotline ................................... 978-281-1135
Safelink ............................................................ 1-877-785-2020
Statewide 24hr hotline, English, Multilingual . TTY 1-877-521-2601
National Domestic Violence Hotline
24 hr hotline .......................................... 1-800-799-SAFE (7233)
24 hr hotline .............................................. TTY 1-800-787-3224
Cambridge Women’s Center ........................ V/TTY 617-354-8807
M-Th: 10am-10pm, F: 10am-8pm, Sat: 11am-4pm
Elizabeth Stone House .......................................... 617-522-3417
24 hr hotline, transitional housing, community . TTY 617-445-9368
housing, battered women and safe house.
www.elizabethstone.org
Women’s Transition House
24 hr. Battered Women’s Hotline ........................... 617-661-7203
FINEX House Inc. .......................................... TTY 617-282-6738
. ...................................................................... V 617-288-1054
Shelter for battered women with hard of Hearing accessibility.
Women’s Crisis Center ................................ V/TTY 978-388-1888
Newburyport , 24 hr hotline
Children’s Law Center of Massachusetts ................. 781-581-1977
Lynn ................................................................ 1-888-543-5298
Jane Doe, Inc. ................................................. V 617-248-0922
.................................................................... TTY 617-263-2200
Mass Coalition Against Sexual Assault and Violence
Women’s Resource Center .................................... 978-373-4041
24 hr hotline Domestic Violence ............................ 978-685-2480
Common Purpose ................................................. 617-522-6500
Services for men who batter, Support groups for men
Mon-Fri 8:00am-5:00pm. Bilingual, Weekend TTY 1-800-377-1292
Weekend answering machine. Pre-screening for food stamps, resources for school breakfast and other free or low cost foods.
Interfaith Harvest Committee (serves meals)
St. John’s Episcopal Church, Gloucester ................. 978-283-1708
(Tuesday)
Trinity Congregational Church, Gloucester .............. 978-283-1442
(Friday)
Food pantry, free meals
Cape Ann Food Pantry/Open Door ......................... 978-283-6776
Free meals and emergency food. Buck-A-Bag Program, Second Glance Thrift store. Call for hours of operation.
Salem Mission ...................................................... 978-744-0500
Free meals, Salem Food Pantry. Wed.1:30pm-6pm, Sat.9-12pm
Catholic Charities North Shore ..................... V/TTY 978-740-6923
Salem Food Program, Call Mon-Th, 9:30am-noon for a grocery voucher once every month. Homeless prevention, Emergency utilities, Latino outreach, Companions to the aging, Young parent program for pregnant teens.
Serve New England ........................................... 1-888-742-7363
Food purchasing co-ops in New England.
Mon.-Fri. 9:00am-4:00pm (Except 4 th Fri. of month)
WIC ........................................................ 1-800-WIC(942)-1007
Food Resource for Pregnant woman, ............... TTY 617-624-5992
Nursing mothers, babies, infants and children under 5.
Salvation Army, Salem .......................................... 978-744-5181
Office hours 8:30am-12/1pm-4pm
Food Pantry M/W/F 9:30 & 11:30, M/TH Meals Program at noon.
Haven From Hunger ............................................. 978-531-1530
Hot meals Mon, Tues, Thurs, and Fri: 5pm-6pm. Pantry, M/Th/F/10am-2pm. Bagged food available. Intake required.
First Baptist Church , ............................................. 978-922-3295
221 Cabot Street Beverly, MA
North Shore Outreach Ministries ............................ 978-927-2314
Beverly Church of the Nazarene, 556 Cabot, St. serves meals in Beverly Thursday Evenings
Beverly Bootstraps (food pantry/SERVE program) ... 978-927-1561
Memorial United Methodist Church ........................ 978-927-1066
2 Dane Street Beverly
St. Peter’s Episcopal Church .................................. 978-922-4522
(Fri/Sun. Eves.) 4 Ocean Street Beverly
S.I.L.C. State Independent Living Council ..... V/TTY 866-662-7452
ILC of the North Shore and Cape Ann, Salem ...... V 978-741-0077
www.ilcnsca.org ............................................ TTY 978-745-1735
AD LIB, Pittsfield ............................................... V 413-442-7047
.................................................................... TTY 413-442-7158
www.adlibcil.org ............................................... 1-800-232-7047
Boston ABCD IL Program ...................................... 617-288-9431
Dorchester .................................................. TTY 617-288-2707
Boston CIL .......................................................... 617-338-6665
www.bostoncil.org ......................................... TTY 617-338-6662
Cape Org. for Rights of the Disabled, Hyannis V/TTY 508-775-8300
....................................................................... 1-800-541-0282
Center for Living and Working, Worcester ..... V/TTY 508-798-0350
Independence Associates, Brockton ............. V/TTY 508-583-2166
www.iacil.org .................................................... 1-800-649-5568
MetroWest Center for IL, Framingham .......... V/TTY 508 875-7853
Northeast IL Program, Lawrence .................. V/TTY 978-687-4288
Southeast CIL, Fall River ............................. V/TTY 508-679-9210
Stavros, Inc., Amherst ................................ V/TTY 413-256-0473
Aid’s Action Line ................................................ 1-800-235-2331
Mon-Fri 9:00am-9:00pm ................................ TTY 617-437-1372
Hepatitis hotline ............................................... 1-888-443-4372
Sat. 10:00am-2:00pm
Strongest Link AIDS Services, Inc. ......................... 978-777-5885
HealthQuarters ....................................... V/TTY 1-800-892-0234
S.T.D. treatment, reproductive issues, Health education. M-F, 8:30-4:30, Tues 11-7
Mass Dept. of Public Health AIDS Bureau ............ 1-800-443-2437
.................................................................... TTY 617-624-5387
HIV TEST ........................................................... 800-750-2016
www.state.ma.us/dph/aids/hivaids.htm
Health Education Services ..................................... 978-745-2440
Free HIV testing and counseling.
CHAPA Housing Registry
To search the Internet for an accessible vacant apartment in MA
www.massaccesshousingregistry.org
Elderly Homeless Program ..................................... 978-281-1750
SeniorCare, Inc. .................................................. 978-927-1046
Gloucester , MA .................................................... 978-468-1193
Bridge House Family Shelter 24 hrs. ...................... 781-593-3898
Lynn Emergency Shelter ....................................... 781-581-6600
Need to call at 4:30pm to get on list for a bed.
Salem Mission ...................................................... 978-744-0500
24 hours
The Inn-Between ....................................... 978-532-2372(office)
Peabody 24 hrs; homeless families ......................... 978-531-9842
Action Inc. .......................................................... 978-283-7874
Gloucester Community Action Program; Shelter ...... 978-282-1000
Home Care, Advocacy, Transition to work, ESL.
Rosie’s Place ........................................................ 617-442-9322
Boston Women - no children overnight.
Phone Mon-Fri 9:00am-5:00pm, Sat-Sun 10:00am-3pm
Must be in person at 8:00am for bed.
North Shore Community Action Program ................ 978-531-0767
Peabody , Mon-Fri 9:00am-5:00pm. Fuel Assistance, Housing search, Home care program, Transition to work, ESL.
Mass Coalition for the Homeless, Boston ................. 781-595-7570
Homeless education services, furniture bank
Mon-Fri 8:00am-4:00pm
ADCARE .......................................... 1-800-ALCOHOL(252-6465)
Alcohol & Drug 24 Hour Help Line ............ 1-800-821-HELP(4357)
Call for local meetings and referral services. ......... 1-800-984-3323
Substance Abuse .............................................. 1-800-327-5050
24 hr hotline ................................................. TTY 617-536-5872
Twelve Step Programs
Al-Anon Family Groups .......................................... 781-843-5300
Alcoholics Anonymous .......................................... 617-426-9444
Alcohol Hotline ..................................................... 800-252-6465
Narcotics Anonymous ........................................ 1-866-642-3578
CAB (Center for Addictive Behavior) ....................... 800-334-5512
Mon-Th 8:30am-9:00pm, Fri 8:30-5:00pm ...... TTY 978-745-8890
CAB Detoxification Center ........................... V/TTY 978 777-2121
Danvers , 24 hour facility
TCB, Gloucester ................................................... 978-281-3328
Substance abuse transitional service for families
Mass. Council on Compulsive Gambling ............... 1-800-426-1234
VNA Care Network Smoking Cessation Program ... 1-800-457-8999
Massachusetts Executive Office of Elder Affairs .... 1-800-882-2003
Age info line .................................................. V 1-800-243-4636
................................................................. TTY 1-800-872-0116
North Shore Elder Service ..................................... 978-750-4540
Danvers , Mon-Fri: 8:00am-5:00pm ................. TTY 978-624-2244
Greater Lynn Senior Services .............................. 1-800-594-5164
.................................................................... TTY 781-477-9632
SeniorCare, Gloucester ................................... V 1-866-927-1050
....................................................................... V 978-281-1750
.................................................................... TTY 978-282-1836
Elder Service Plan of the North Shore ..................... 781-581-7565
Elder Services of Merrimack Valley, Inc. ........... V 1-800-892-0890
................................................................. TTY 1-800-924-4222
Council on Aging/Senior Center
Beverly ................................................................ 978-921-6017
Danvers .............................................................. 978-762-0208
Essex .................................................................. 978-768-7932
Gloucester ........................................................... 978-281-9765
Hamilton & Wenham ............................................ 978-468-5529
Ipswich ............................................................... 978-356-6650
Lynn ................................................................... 781-599-0110
Lynnfield ............................................................. 781-598-1078
Manchester ......................................................... 978-526-7500
Marblehead ......................................................... 781-631-6737
Melrose ............................................................... 781-665-4304
Middleton ............................................................ 978-777-4067
Nahant ................................................................ 781-599-0647
North Reading ..................................................... 978-664-5600
Peabody .............................................................. 978-531-2254
Rockport ............................................................. 978-546-2573
Rowley ................................................................ 978-948-7636
Salem ................................................................. 978-744-0924
Saugus ................................................................ 781-231-4178
Stoneham ............................................................ 781-438-1157
Swampscott ......................................................... 781-596-8866
Topsfield ............................................................. 978-887-6866
Wakefield ............................................................ 781-245-3312
TRANSPORTATION
MBTA Information Center .................................. 1-800-392-6100
MBTA The Ride ................................................. 1-800-533-6282
For those who can’t use public transportation due to a physical or mental disability.
Many COA’s provide transportation to Senior/Disabled residents please see Senior Service Section for COA’s
SeniorCare Volunteer Drivers ................................. 978-281-1750
.......................................................................... 978-927-1046
.......................................................................... 978-468-1193
(For transportation to medical appointments)
American Cancer Society ................................... 1-800-227-2345
(Hospital trips)
Beauport/Transcomm ........................................... 978-281-6955
Beverly Chamber .................................................. 978-232-9559
City Shopper/Commuter Shuttle
Cape Ann Transportation Authority (CATA) ............. 978-283-1886
(Essex, Gloucester, Ipswich, Magnolia & Rockport)
CATA Dial A Ride .................................................. 978-283-7916
(For elders and disabled)
CATA MassHealth Transportation ........................... 978-281-3849
American Red Cross N.E. Chapter .......................... 978-922-2224
Beverly
HEALTH INSURANCE/BENEFIT/PRESCRIPTION INFORMATION
Department of Public Health (healthcare quality line) 1-800-462-5540
Division of Medical Assistance, ............................ 1-800-841-2900
Mass Health, Mon-Fri: 8:00am-5:00pm ........ TTY 1-800-497-4648
Department of Transitional Assistance .................... 978-825-7300
Salem , MA ; Mon-Fri 7:00am-5:00pm
Social Security Administration ............................. 1-800-772-1213
7am-7pm ................................................... TTY 1-800-325-0778
Fuel Assistance .................................................... 978-531-8801
.......................................................................... 978-282-1545
Healthcare for All .............................................. 1-800-272-4232
Massachusetts Board of Registration in Medicine .. 1-800-377-0550
Massachusetts Dental Society ............................ 1-800-342-8747
Massachusetts Dept. of Transitional Assistance ....... 978-825-7300
MassHealth Enrollment Center ............................ 1-888-665-9993
....................................................................... 1-800-408-1253
MassHealth Customer Service Center .................. 1-800-841-2900
MassPRO Medicare Information Hotline ............... 1-800-252-5533
Medicare Advocacy Project & Elder Unit Intake ....... 617-603-1776
Medicare Information Line ................................. 1-800-633-4227
Prescription Advantage ...................................... 1-800-243-4636
(Prescription drug benefits or elders/disabled persons TTY)
PhRMA Patient Assistance Directory Line ............. 1-800-762-4636
SHINE .............................................................. 1-800-882-2003
(Serving the health information needs of elders)
FINANCIAL INFORMATION
Better Business Bureau ......................................... 508-652-4800
Consumer Credit Counseling Service ................... 1-800-282-6196
Massachusetts Attorney General ............................ 617-727-2200
National Fraud Information Center ...................... 1-800-876-7060
Social Security Office (for Essex County) ............. 1-800-772-1213
MA State Department of Revenue ....................... 1-800-392-6089
Federal-IRS ...................................................... 1-800-829-1040
LEGAL/ADVOCACY ASSISTANCE
Disabled Persons Protection Commission ............. 1-800-426-9009
18 – 59 years old
Disability Law Center ......................................... 1-800-872-9992
Mon-Fri: 9:00am-5:00pm, Intake 9am-12pm TTY 1-800-381-0577
Mass Commission Against Discrimination ................ 617-727-3990
www.mass.gov/mcad ..................................... TTY 617-994-6196
Mass Office on Disability .......................... V/TTY 1-800-322-2020
Office hrs. M-F: 9am-5pm
Advocacy hrs. M, T, Th & Fri: 9am-3pm, Wed 9am-12pm
Gay & Lesbian Advocates & Defenders (GLAD) ....... 617-426-1350
Mental Health Legal Advisors Committee ............. 1-800-342-9092
MA Immigrant & Refugee Advocacy Coalition ......... 617-350-5480
Massachusetts Office for Refugees and Immigrants
Program to Enhance Elder Refugees Services ......... 617-727-7888
Massachusetts Network of Information Providers .. 1-800-642-0249
AARP Massachusetts State Office .......................... 617-720-5600
Action, Inc., Gloucester, MA. ................................. 978-283-7874
Consumer Affairs Office ........................................ 781-286-8114
Consumer Complaint Hotline ................................. 617-727-8400
Consumer Affairs Hotline ....................................... 617-973-8700
National Consumer Law Center .............................. 617-542-8010
Gay & Lesbian Advocates & Defenders ................ 1-800-426-1350
Federal Trade Commission Consumer Line
Office of Consumer Education ............................... 202-326-3650
Legal Advocacy and Resource Center ..................... 617-603-1700
Lawyer Referral Service of the MA Bar Association 1-800-392-6164
Massachusetts Association of Older Americans ........ 617-426-0804
Essex County Bar Association ............................. 1-800-228-2574
MA Bar Association/Legal Arbitration Board ............ 617-338-0500
Middlesex County Bar Association
Lawyer Referral Service ......................................... 617-494-4150
Attorney General’s Office (elder helpline) ............. 1-888-243-5337
Massachusetts Senate & House of Representative ... 617-722-2000
National Academy of Elder Law Attorneys ............... 520-881-4005
Neighborhood Legal Services .............................. 1-800-747-5056
Merrimack Valley Legal Services, Inc
Lowell . ................................................................ 978-458-1465
.................................................................... TTY 978-452-4740
Lawrence ......................................................... 1-800-427-2521
.................................................................... TTY 978-689-7275
VETERAN’S SERVICES
Bedford Veterans’ Hospital .................................... 781-687-3167
Boston Veterans’ Hospital ..................................... 617-232-9500
W. Roxbury Campus ............................................. 617-323-7700
Department of Veterans’ Services .......................... 617-727-3578
Department of Veterans’ Affairs .......................... 1-800-827-1000
Veterans’ Services (for widows and widowers too)
Beverly ................................................................ 978-921-6081
Essex, Hamilton, Ipswich, Wenham ....................... 978-356-3951
Gloucester ........................................................... 978-281-9740
Manchester ......................................................... 978-526-2000
Rockport ............................................................. 978-546-5007
Topsfield ............................................................. 978-887-2277
HOSPICE
Hospice of the North Shore ................................... 978-774-7566
Hospice Federation of Massachusetts .................. 1-800-962-2973
Hospice & Palliative Care Federation of MA .......... 1-800-962-2973
Massachusetts Commission on End of Life Care ....... 617-624-5070
New England ADA & Technical Accessible ............. 617-695-0085
IT Center .......................................... V/TTY 800-949-4ADA(232)
North Shore Career Centers
Salem ................................................................. 978-825-7200
Lynn ................................................................... 781-593-0585
Gloucester ........................................................... 978-283-4772
Gloucester Fisherman’s Family Center .................... 978-283-2504
Salvation Army (Beverly) ....................................... 978-922-4522
( Boston) ........................................ 617-542-5420
Massachusetts Rehabilitation Commission ..... V/TTY 978-745-8085
Salem
Massachusetts Commission for the Blind ................ 800-392-6450
Voice Directory .............................................. TTY 800-392-6556
Massachusetts Commission for the Deaf .............. 1-800-249-9949
and Hard of Hearing ................................... TTY 1-800-530-7570
D.E.A.F., Inc. ............................................... TTY 978-740-0394
North Shore satellite. ........................................ V 978-740-0329
North Shore Association for Retarded Citizens ...... V 978-762-4878
.................................................................... TTY 978-762-4873
National Spinal Cord Injury Association ............... 1-800-962-9629
Help line. Mon-Fri: 8:30am-5pm ............ (business) 214-571-4006
Department of Mental Health ...................... V/TTY 978-232-7300
Beverly : Adults, Adolescents, Homeless Adults
National Alliance for the Mentally ILL (NAMI) ....... 1-800-370-9085
Gay & Lesbian, Bisexual and Transgender Help Line .....................
................................................................ V/TTY 617-267-9001
Information and Referral, support M-F 6:00PM-11:00PM
National Empowerment Center ........ 1-800-POWER2U (769-3728)
Lawrence ...................................................... TTY 978-685-1494
Ruby Rogers Advocacy & Drop-In Center ............... 617-625-9933
Mon-Sun: 11am-5pm. HP accessible.
Family & Children’s Services .................................. 781-598-5517
Parenting groups, counseling, guardianship with the elderly. By appointment only Mon-Fri 9am-5pm, Th until 8pm.
National Mental Health Association ......... 1-800-969-NMHA (6642)
Research Center ......................................... TTY 1-800-433-5959
Community Legal Services and Counseling Center ... 617-661-1010
Free legal services, sliding scale psychological Counseling.
Mass Eating Disorder Association ........................... 617-558-1881
United Way Mass Bay ........................................ 1-800-231-4377
Provides Parenting Resources, services
United Way of the North Shore ( Beverly) ................ 978-922-3966
Department of Conservation and Recreation ........ 1-800-831-0569
Universal access to state parks 7pm-7pm. ....... TTY 413-577-2200
Poison Control Center ........................................... 800-682-9211
Job Accommodations Network .................. V/TTY 1-800-526-7234
United States Department of Justice; ADA information.